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Frequently Asked Questions:


Why can't I view contact information?

To view members contact information you will need to set up an account. The paying accounts are the most effective memberships we offer. Click here for more details.

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Why isn't My contact information displayed?

All About Roommates uses a proprietary method for contacting members. It is not necessary to have your contact information displayed in order to contact other members (or to be contacted).

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How do I get in touch with another person?
While browsing through the available listings, you may find someone that meets your requirements. A "Contact Me" link exists at the top of the member detail page. Click the link, complete and submit the Member Contact Form. It's THAT simple.

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How much does a listing cost?

Listing costs vary between account types. To review the listing types and costs click here.

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Is paying by credit card on-line safe?

Authorize.net handles all of our credit card payments. Since 1996, Authorize.Net has rapidly become a leading provider of Internet-based transaction services, with thousands of online and traditional business customers around the world. Authorize.Net has also formed strategic alliances with leading financial institutions and technology partners to deliver the most comprehensive online authorization and processing services in the industry.

If you wish to find out more information regarding internet credit card payments, or Authorize.net, please feel free to visit: http://www.athorize.net


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When will my account be activated?

All accounts are activated immediately upon completion.

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How long is my account active for?

Your account will be active for 1 year.

You may deactivate your account at any time.

You may also reactivate your account within the 1 year period if you wish to resume your roommate search.

To review account types click here.
For a more complete description of account status options click here.

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Can I deactivate/reactivate my account?

You may deactivate your account for any period of time and then reactivate it when youčre ready to resume your roommate search. You may also permanently remove your account at any time.

Note, all accounts are limited to 6 months. After 1 year your account will be permanently removed (regardless if it is activated or not).

For specific information on how to deactivate or reactivate your account click here.


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What makes a listing impactfull?


To make your listing come to life and stand out from the rest of the listings we recommend the following:

  • Provide as much detail about yourself and/or your room for rent as possible in your listing comments.
    • State some of your best qualities, are you a quiet person, do you have a stable income, etc.
    • If your listing a room to rent note items such as garage parking, private bathroom, large yard, close to school, etc.

  • Set up a paying membership to bump your rank in the search results.

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What's different about a paying Listing?


With the paying Account, your ad recieves a higher rank in the search results, and your ad is highlighted in green, thus making your ad more visible to others. You will also be able to read your mail messages in their entirety (Non-paying members can read the mail header of each message in their mail box. They are unable to read the message body).

In short, a paying Account maximizes the ability of your listing to reach the most people and produces the best results.

To review all account types click here.

To set up a paying Account click here.

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Can I place pictures on my ad?

Yes, with a Paying Account you may place up to six pictures with your listing. Photos to consider adding to your listing include: yourself, your pet(s), the room you have for rent, and the exterior of your apartment complex or home.

Photos must be saved as jpegs at 200 pixels wide by 150 pixels deep at 72 dpi. Photos cannot exceed 20k in size.

To upload your photos you will need to create a Paying Account and then log-in to manage your account.

What is Auto-Email?

Auto E-mail is a feature that sends out information about you to people in your area looking for a new roommate. It also allows you to receive information about people looking for a roommate.

For more information click here.

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I forgot my password, what do I do?

If you've forgotten your password, you can retrieve it with the e-mail address you originally signed up with by accessing our Password Request Form.

If you do not recall the original e-mail address you signed up with you will need to contact us help: Support@AllAboutRoommates.com


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Can I view members' contact information while keeping my information private?


With any account you have the ability to make your account "Private". A Private account is one that does not appear in the search results and the automatic e-mail messages. It is as if you don't have an account on the system because nobody can find you. However, you still have full access to browse and contact members. You are in complete control of your account. However, since your ad is not visible to other members, your exposer is very limited (you will not receive any contacts from other members unless you initiate it).

However, you will still have access to everyone's contact information while browsing and via the Automatic E-Mail service.


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